Source: safalta.com
Company Name: Aptean
Company Website: Aptean
Post: Customer support analyst
Degree Needed: B.E/B.Tech/M.E/M.Tech/M.SC/MCA
Passout Year: 2020/2021/2022
Job Location: Banglore/Madurai
Experience Level: 0-2 years
Qualifications & Requirements:
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Excellent problem-solving skills, both analytical and inquisitive
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Quick to pick up on a product's features and functions; having an ERP background is a plus.
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Excellent business sense. Customers should be able to understand technological procedures clearly.
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Excellent interpersonal and communication skills. Should be able to independently manage client and R&D relationships
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Writing TSQL queries, debugging SQL stored procedures, reading and comprehending SQL profiler, familiarity with Visual Studio, and a thorough grasp of the Windows operating system and IIS are all required technical abilities (Internet Information Server).
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Good logical abilities are a plus, and basic programming expertise is a plus. Must be able to communicate well both verbally and in writing, including active listening, asking relevant questions, clarifying concerns, and expressing oneself clearly.
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Demonstrated ability to work on numerous topics simultaneously in a fast-paced workplace.
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Work should be prioritised in accordance with business procedures.
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Meets customer satisfaction and other support KPIs goals, and promotes the Knowledge Centered Support (KCS) methodology.
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Using an incident tracking system, document customer problem information, recommendations, and resolution in a clear and straightforward way.
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Microsoft Office Suite Proficiency (Excel, Outlook, Word).
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Having a basic understanding of cloud technologies is a plus.
- High adaptability is required, as well as the capacity to operate under pressure and stay flexible in the face of shifting schedules and expectations.
Responsibilities & Primary Responsibilities
• The Customer Success Analyst is responsible for responding to and resolving customer issues for Aptean products via phone, email, and remote access.
• The assistance focuses on in-depth examination of Aptean products and related issues. integration into large-scale mixed ecosystems. Isolate and resolve client concerns, or qualify them for additional help from R&D or other departments.
• In charge of tracking, diagnosing, replicating, debugging, and resolving problems.
• Ensure that all internal and external customer contacts are handled professionally and with the greatest quality of service, as well as that commitments are followed up on and kept consistently.
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