Wipro Careers 2022: Hiring Freshers as Analyst

Wipro Limited is an Indian multinational company that provides consulting, information technology, and business process services. Since July 2020, Thierry Delaporte has served as Wipro's CEO and Managing Director.  Its headquarters are located in Bangalore, Karnataka, India. Wipro's services to customers in 67 countries include cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting.

Source: safalta.com

Company Name: Wipro

Company Website: Wipro

Post: Analyst

Degree Needed: B.E/B.Tech

Passout Year: 2019/2020/2021

Job Location: Mumbai

Experience Level: 0-2 years

Job Description:

• Support the process by managing transactions in accordance with the required quality standards.
• Responding to all incoming help requests from clients via phone and/or email in a courteous manner Documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Update your own availability in the RAVE system to ensure process productivity.
• All queries received, problem-solving steps taken, and total successful and unsuccessful resolutions should be recorded, tracked, and documented.
• To resolve all client inquiries, adhere to standard processes and procedures.
• Resolve client inquiries in accordance with the contract's SLAs.
• Access and maintain internal knowledge bases, resources, and frequently asked questions in order to assist and provide effective problem resolution to clients.
• Identify and learn relevant product details to improve client interaction and troubleshooting.
• Call logs should be documented and analyzed to determine which calls are the most important.

 

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