Wipro Recruitment for Freshers 2022: Hiring as Trainee

Wipro Limited is a significant worldwide information technology, consulting, and business process services firm. To help our clients adapt to the digital environment and succeed, we use cognitive computing, hyper-automation, robots, cloud, analytics, and emerging technologies. We have over 220,000 dedicated workers serving clients across six continents and are known globally for our extensive offering of services, a strong commitment to sustainability, and good corporate citizenship. We find new ideas and connect the dots to create a better and more courageous future.

Source: safalta.com

 

• Company Name: Wipro India

 

• Company Website: Wipro

 

• Post: IT Service Desk Agent L1

 

• Degree Needed: B.E/B.Tech/B.Com/BBA

 

• Passout Year: 2020/2021

 

• Job Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad

 

• Experience Level: 0-2 years

 
Eligibility Criteria:

• 5 days of work per week, plus any two weeks off.
• Should be able to work 24 hours a day, seven days a week.
• Communication is excellent.
• A master's degree in management studies, business, marketing, or a similar field is required (Full-time Graduation)
• Working in rotational shifts is a must.

 Role Purpose:

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• Answer end-user contacts and Service Requests, and track status and resolution progress.
• Principal tasks include:
• Adherence to policies and procedures, as well as the closing of open calls when they have been resolved.
• Major activities include:
• Calls logged in the IT system are opened, logged, prioritised, assigned, and closed. SD
• Requests any pertinent information from the Customer End User on the call or issue reported by the Customer End User.
• Attempts to resolve defined inquiries while on the phone in order to fulfill the agreed-upon First Call Service Level. Resolution
• Assigns inquiries to the proper Resolver Groups.
• Calls that have been diverted are rerouted.
• In compliance with Customer escalation procedures, escalates tickets that have not been resolved by SD.
• Provides authorized users with ticket status and updates.
• Reopens a ticket or creates a new one.

 
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