65. Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of: A. Price of the service B. Processes used in carrying out the service C. Intangible outcomes e.g. the performance of an investment portfolio D. Tangible outcomes
Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of Processes used in carrying out the service.
