13. What is the sequence of steps for the service recovery process? A. Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends B. Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives C. Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs D. Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs
Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs is the sequence of steps for the service recovery process.
