user image

Deepika Deepika

Job Interview Skills
English
2 years ago

Explain Escalation rules?

user image

Abhishek Mishra

2 years ago

Escalation rules apply to escalation cases according to the rules specified in the escalation rule entry. Besides rule entries, we can also create escalation actions for determining what happens when the case escalates. The escalation rule can reassign a case to another support agent or a support queue.

Recent Doubts

Close [x]