Question 59. What Is Crm Software?
Sales Force Automation: Contact management Contact management software stores, tracks and manages contacts, leads of an enterprise. Lead management Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates. eCRM or Web based CRM Self Service CRM Self service CRM (eCRM) software Enables web based customer interaction, automation of email,call logs, web site analytics, campaign management. Survey Management Software Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences. Customer Service Call Center Software Help Desk Software Partner Relationship Management Contract Management Software Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements. Example: Upside Software, Accruent Software, diCarta, I-Many. Distribution management Software
