HP Hiring Freshers 2022: Apply Online for Technical Support Associate

Safalta Expert Published by: Kirti Singh Updated Sun, 27 Feb 2022 03:25 PM IST

The Hewlett-Packard Company, abbreviated as HP was an American global information technology corporation located in Palo Alto, California. HP created and sold a wide range of hardware, software, and related services to consumers, small and medium-sized businesses (SMBs), and major corporations, including customers in the government, health, and education sectors.
 
  • Company NameHewlett-Packard
 
  • Company Website: HP
 
  • Position: Technical Support Associate
 
  • Degree Needed: B.E/B.Tech/B.Sc/BCA
 
  • Passout Year: 2021/2022
 
  • Job Location:  Chennnai
 
  • Experience Level: 0-2 years
 
  • Package: Best in Industry
 
Responsibilities:
  • Responding to client issues by following a standard protocol and following specified procedures. To supplement the given approach, some judgment may be employed.
  • From incoming customer contacts and proactive alerting systems, successfully fix simple to moderate technical issues (connected to hardware and software).
  • Based on customer entitlement, respond to service, product, technical, and customer-relations queries about features, specs, and repairs on current and discontinued products, components, and options (for example more complex warranty).
  • Start proactively assisting clients to avoid or reduce the occurrence of problems.
  • Supervisors or Team Leads frequently examine work.
Education and Experience:
Equivalent to a high school diploma. Individuals must have a minimum of 6 months to 1 year of general experience, or comparable college-level education, to successfully fulfill the requirements of the job.

Knowledge and Skills:
  • Excellent written and vocal communication skills are a must.
  • Experience working with customers in a remote or face-to-face setting.
  • Computer knowledge of relevant software applications (such as Microsoft Office, CAD, Adobe Suite, and programming).
  • Problem-solving abilities have been demonstrated.
  • Data entry accuracy.
  • To be sponsored, excellent language fluency is required.
  • Experience in a phone-based remote job, e-support, e-chat, or something similar is preferred.
  • Knowledge of computer technology.
  • Knowledge of call routing and case management processes, as well as case logging and obligation systems, is desired.
Click Here: Apply Online

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