HP Recruitment for Freshers 2022 Hiring as Interns

HP Inc. is a technology business that believes that one well-thought-out idea may transform the world. Personal systems, printers, and 3D printing solutions are among the company's product and service offerings. HP created and sold a wide range of hardware, software, and related services to consumers, small and medium-sized businesses, and major corporations, including customers in the government, health, and education sectors.

• Company Name: Hewlett Packard 

 

• Company Website: HP 

 

• Post: Intern

 

• Degree Needed: B.E/B.Tech

 

• Passout Year: 2022/2023

 

• Job Location: Chennai

 

• Experience Level: 0-2 years

Responsibilities:

• Responding to client issues by following a standard protocol and following specified procedures.
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  To supplement the given approach, some judgment may be employed.
• From incoming customer contacts and proactive alerting systems, successfully fix simple to moderate technical issues (connected to hardware and software).
• Based on customer entitlement, respond to service, product, technical, and customer-relations queries about features, specs, and repairs on current and discontinued products, components, and options (for example more complex warranty).
• Start proactively assisting clients to avoid or reduce the occurrence of problems.
• Supervisors or Team Leads frequently examine work.

Education & Experience:
Equivalent to a high school diploma. Individuals must have a minimum of 6 months to 1 year of general experience, or comparable college-level education, to successfully fulfill the requirements of the job.

Knowledge & Skills:
• Demonstrate outstanding written and spoken communication abilities.
• Previous experience in a customer-facing role, either remotely or in person.
• computer skills in relevant software applications (such as Microsoft Office, CAD, Adobe Suite, and programming).
• Proven problem-solving abilities.
• Data entry accuracy.
• To be sponsored, excellent language fluency is required.
• Previous experience working in a phone-based remote role, e-support, e-chat, or a comparable position.
• Knowledge of computer technologies.
• Desirable: Experience with call routing and case management processes, as well as case logging and obligation management systems.

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