Wipro Recruitment for Freshers 2022: Hiring as Trainee

Safalta Expert Published by: Kirti Singh Updated Sat, 12 Feb 2022 10:24 PM IST

Highlights

Do you know Wipro is recruiting Freshers as Trainee? If not then read this article for complete details.

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Wipro Limited is a significant worldwide information technology, consulting, and business process services firm. To help our clients adapt to the digital environment and succeed, we use cognitive computing, hyper-automation, robots, cloud, analytics, and emerging technologies. We have over 220,000 dedicated workers serving clients across six continents and are known globally for our extensive offering of services, a strong commitment to sustainability, and good corporate citizenship. We find new ideas and connect the dots to create a better and more courageous future.
 
  • Company Name: Wipro India
 
  • Company Website: Wipro
 
  • Post: IT Service Desk Agent L1
 
  • Degree Needed: B.E/B.Tech/B.Com/BBA
 
  • Passout Year: 2020/2021
 
  • Job Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad
 
  • Experience Level: 0-2 years
 
Eligibility Criteria:
  • 5 days of work per week, plus any two weeks off.
  • Should be able to work 24 hours a day, seven days a week.
  • Communication is excellent.
  • A master's degree in management studies, business, marketing, or a similar field is required (Full-time Graduation)
  • Working in rotational shifts is a must.
 Role Purpose:
  • Answer end-user contacts and Service Requests, and track status and resolution progress.
  • Principal tasks include:
  • Adherence to policies and procedures, as well as the closing of open calls when they have been resolved.
  • Major activities include:
  • Calls logged in the IT system are opened, logged, prioritised, assigned, and closed. SD
  • Requests any pertinent information from the Customer End User on the call or issue reported by the Customer End User.
  • Attempts to resolve defined inquiries while on the phone in order to fulfill the agreed-upon First Call Service Level.

    Source: safalta.com

    Resolution
  • Assigns inquiries to the proper Resolver Groups.
  • Calls that have been diverted are rerouted.
  • In compliance with Customer escalation procedures, escalates tickets that have not been resolved by SD.
  • Provides authorized users with ticket status and updates.
  • Reopens a ticket or creates a new one.
 
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