NCERT Books Class 12 Business studies Chapter 12- Consumer Protection

Safalta Expert Published by: Noor Fatima Updated Sat, 16 Jul 2022 10:59 AM IST

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Here is the information about NCERT Books Class 12 Business studies Chapter 12. You can give a read to this blog and get PDFs of the subject.

NCERT Books Class 12 Business studies Chapter 12- Consumer Protection is accessible here for download purposes. You can download the PDF for and learn from the book anytime you want.

Students who are studying in Class 12 and candidates who are preparing for competitive exams can download the PDF for NCERT Books Class 12 Business studies Chapter 12- Consumer Protection to learn from the reading material.  

Taking these course books as a reference can be really helpful to prepare for any sought exam. You can keep the digital form of the book handy and learn from it without any time constraints.

When you don't have access to a physical copy, digital NCERT Books Class 12 Business Studies PDF are always useful.
 
NCERT Books Class 12 Business studies Chapter 12- Consumer Protection is available here. You may find links to Class 12 Business Studies Notes, NCERT Solutions, Important Questions, Practice Papers, and more after each chapter.

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Here, you can learn the NCERT Books Class 12 Business studies Chapter 12- Financial Markets. Moreover, you can get the links for other chapters to download the links. 
 
Table of Content-
Topics Covered
Starting of the Chapter
Glimpses of the Chapter
PDF Link
 

The Chapter 'Consumer Protection' explains the following-

  • Introduction
  • Importance of Consumer Protection
  • The Consumer Protection Act 2019
  • Who is a Consumer?
  • Consumer Rights
  • Consumer Responsibilities
  • Ways and Means of Consumer Protection
  • Redressal Agencies under Consumer Protection Act
 

'Consumer Protection' Goes Like The Following-


Introduction

Each one of us is a consumer in one way or another. It is important for us to be an aware and informed consumer of goods and services available to us in the market.The above case is just one of the examples of the many problems that consumers face in the purchase, use and consumption of goods and services. But, very few consumers are aware of their rights given to them by the Consumer Protection Act 2019. The Consumer Protection Act 20192019 has replaced the Act 1986 and seeks to widen its scope in addressing consumer concerns. 

Have you ever thought what would be the plight of consumers if adequate protection is not provided to them? With growing competition and in an attempt to increase their sales and market share, manufacturers, sellers and serviceproviders may be tempted to engage in unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing, etc. This means that a consumer might be exposed to risks due to unsafe products, might suffer from bad health due to adulterated food products, might be cheated because of misleading advertisements or sale of spurious products, might have to pay a higher price when sellers engage in overpricing, hoarding or black-marketing, etc. As a result, consumer becomes unsafe, feels cheated and is exposed to many risks and health problems. 

Can business afford to ignore the interests of consumers? The market forces have changed from a seller market i.e., the earlier approach of caveat emptor which means Let the buyer beware, to a consumer market i.e., caveat venditor which implies Let the seller beware. A consumer is said to be a KING in the free market economy. Hence, consumer protection has significance for both consumers and business alike. Under the Consumer Protection Act 2019, the Government of India has conferred a legal protection to safeguard interests of a consumer. 

Importance of Consumer Protection

The concept of consumer protection is to safeguard the interests of the consumers. It adopts measures to protect consumers from unethical malpractices by businesses and provide a swift redressal of their grievances with regard to:
  1. Sale of adulterated goods such as adding inferior substances to the product being sold.
  2. Sale of counterfeit goods such as selling a product of lesser value than the real product.
  3. Sale of sub-standard goods such as the sale of products that do not meet the prescribed quality standards.
  4. Sale of duplicate goods. 
  5. Use of malfunctioning weights and measures that lead to underweight of products.
  6. Black marketing and hoarding that eventually leads to scarcity of the product and well as a rise in the price of the same.
  7. Overcharging a product, i.e., charging a product above its Maximum Retail Price.
  8. Supplying of defective goods.
  9. Advertisements that are misleading, i.e., advertisements that falsely claim a product or a service to be shown as superior quality, grade or standard when not in real.
  10. Supply of inferior services, i.e., quality of service lesser than the condition agreed.

That is why we as an informed consumer have to wake up and save our self from various types of exploitation and should complain about it. Consumer protection has a wide scope. It not only includes educating consumers about their rights and responsibilities, but also helps in getting their grievances redressed. It not only requires a judicial machinery for protecting the interests of consumers but also requires the consumers to be united and form themselves into consumer associations
for protection and promotion of their interests.
 

Glimpses of the Chapter are-

















 

NCERT Books Class 12 Business studies Chapter 12- Consumer Protection - PDF Download


Chapter 12- Consumer Protection
 

Where can you download ‘Consumer Protection' PDF?

Candidates can download NCERT Books Class 12 Business studies Chapter 12- Consumer Protection PDF for free on our page. Links are given below.

Chapter 12- Consumer Protection

What topics are covered in ‘Consumer Protection’ Chapter?

The Chapter 'Consumer Protection' explains the following-
  • Introduction
  • Importance of Consumer Protection
  • The Consumer Protection Act 2019
  • Who is a Consumer?
  • Consumer Rights
  • Consumer Responsibilities
  • Ways and Means of Consumer Protection
  • Redressal Agencies under Consumer Protection Act

Why is NCERT Books Class 12 Business studies recommended so highly for board exams?

Nearly majority of the questions for board exams are taken from the NCERT Books Class 12 Business studies. A group of qualified professors, making them a dependable resource for pupils, also writes these books.

Is NCERT enough for Business Studies Class 12?

Yes, these are. The book can also assist in dispelling uncertainties. Studying from the NCERT Class 12 Books Accountancy also has the following advantages:
  • The NCERT Books Class 12 Business studies provide students with in-depth knowledge of accounting.
  • The course books include illustrations that might aid students in comprehending the chapters.
  • These books can aid learners in independent study

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