41% Increase in the Revenue Excel Dunkin Donuts Rebranding: Marketing Strategies Case Study

Priya Bawa

She has started her career as a Content Writer and writes on blogs related to career.

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William Rosenberg founded it in Quincy in 1950. It was purchased by Baskin Robin's in 1990. Then alter the name to Dunkin' Donuts!. Inspire Brands bought it in 2020 and led it as a significant beverage-driven firm. The firm expanded into worldwide markets as a result of its rebranding.

Source: Safalta

The brand opened its first location in India in April 2012 and has been a fan favorite ever since. Dunkin' Donuts provides delivery and on-the-go pick-up to meet everyone's appetites and comfort while also providing as a great hangout location for family and friends. According to projections in 2020, Dunkin has approximately 12,900 locations and stores scattered over 42 countries, making it one of the world's largest coffee and donut store chains. The customer's interests are always kept in mind as the Dunkin Donuts Company plans. They frequently refer to their mission statement, which claims that they would increase customer satisfaction and loyalty by offering the quickest and most accurate service, as well as the freshest items in the nicest and cleanest atmosphere imaginable. Now that we've learned about DUNKIN DON UT(DUNKIN), let's look at the company's marketing mix. Boost your Skills by learning: Digital Marketing
 
Table of Contents:
1) Spy on Your Customers - Listen And Act:
2) Making Long-Term Plans:
3) What was the outcome of Dunkin Donuts' rebranding?
4) What can you take away - and implement - from Dunkin' Donuts' rebranding?


Spy on Your Customers - Listen And Act:
  • DNKN Symbol: Explains the underlying concept of the company and ties it to the warmth of coffee.
  • Visit Card for DNKN: Purchase cards to make purchases more easy for clients - supporting the savings strategy
  • Mugs DNKN: Whatever is inside, the cup itself is linked to the Dunkin' Donuts experience.
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Making Long-Term Plans:
1) Be adaptable and creative in your strategy:
There is a significant difference between understanding something and putting it into practice. Apple, Microsoft, Adobe, and Google have already achieved their goals. They've already established themselves as market leaders, but does that imply they should stop innovating? No! One unique aspect of competition is that it continues to expand, as must your business. You must remain adaptable with your ideas and welcome advancements; in fact, you must search for new methods to implement them. Create tactics based on market trends and strive to stand out by being yourself.
2) Maintain Concentration on Business Goals:
DNKN's focus switched from donuts to coffee, but it was not fully abandoned. DNKN is now establishing itself as a quick food business. As a result, you might refer to it as a business growth. Get on the train that the market requires, but keep your eyes on the prize. Stay focused on where you want your business to go, and make sure to explore diverse paths to achieve minor goals while without getting lost in the process.
 

3) Convictions and Perseverance:
The road to achievement and triumph is difficult. It's full with obstacles, rocks, and stones. Never give up. It's a race, and every company is vying to be the first to cross the finish line. So, should you cease experimenting with new ideas and innovating? No! Maintain your beliefs and work hard to create branded difference.
4) Understand the Difference Between Fads and Trends:
Fads are passing fashions, whereas trends are long-term events that last for decades as a traditional resource, even after they have passed. You will see traditional marketing, design concepts, writing and typography, and so on. They are not just dissipated. Instead, it is recycled and reborn in new forms. For example, graphic marketing is a trend that will undoubtedly persist for a very long time.
 
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What was the outcome of Dunkin Donuts' rebranding?
A big move like this attracts attention. There's a lot of it. That is precisely what Dunkin Donuts desired. The modification appears to be an improvement. In the ever-changing marketplace, Dunkin Donuts is going forward. Customers choose businesses that are 'keeping up with the times' and upholding current standards.
 
What can you take away - and implement - from Dunkin' Donuts' rebranding?
If we had to pick one word to describe Dunkin' Donuts' rebranding, it would be bold. Boldness may work, but not for every business or branding. Dunkin' Donuts' color design and slogan were already eye-catching. So the name change was daring, but not radical. It wasn't anything out of the ordinary. When planning a rebrand, be sure that the modifications you offer make sense for your brand, consumers, and what your target audience wants from you. Another thing we can take away from this branding is that change does not necessarily necessitate a complete overhaul of key basics. Dunkin's bright, joyful color palette (orange and pink, for example) is crucial to who they are. They didn't modify it since they know their color scheme works for them.
 
In 1950, William Rosenberg started it in Quincy. Baskin Robin's bought it in 1990. Then change the name to Dunkin' Donuts. Inspire Brands purchased it in 2020 and transformed it into a large beverage-driven company. As a result of its rebranding, the company moved into international markets. The company debuted its first outlet in India in April 2012 and has since been a fan favorite. Dunkin' Donuts offers delivery and on-the-go pick-up to accommodate everyone's tastes and comfort, as well as serving as a fantastic hangout spot for family and friends.

Read More: 50+ Customer Retention Marketing Statistics 2023
 

How did Dunkin Donuts change its name?

They abbreviated their name from 'Dunkin Donuts' to just 'Dunkin.' They chose a typeface that is little more rounded. They spent $100 million to update their shops.
 

What is Dunkin Donuts' growth strategy?

Dunkin's expansion plan includes boosting brand exposure through additional locations and packaged items. Similarly, supermarkets may increase accessibility by growing their physical presence in underprivileged regions or by utilizing internet channels.
 

What was the cost of rebranding Dunkin Donuts?

Investments in Rebranding, Dunkin' Donuts has spent $100 million in its shops to renovate, rebrand, and create 50 next-generation locations in the United States by the end of 2018.
 

Who rebranded Dunkin' Donuts?

The new identity, created in collaboration with new creative and branding agencies Jones Knowles Ritchie (JKR), BBDO New York, and Arc Worldwide, is one component of Dunkin's multi-faceted development strategy, which aims to convert the firm into the leading beverage-led, on-the-go brand.
 

When did Dunkin Donuts change its name?

The firm stated in September 2018 that it would abbreviate its brand to Dunkin', with a larger roll-out commencing in January 2019.
 

What makes Dunkin Donuts so successful?

They reinvented what coffee means to consumers on a daily basis." However, its genuine success stems from adopting the greatest features of coffee companies like Starbucks to the Dunkin' Donuts model of making trends quick, accessible, and inexpensive. All of this has been enormously profitable for Dunkin' Donuts.
 

What is the marketing goal of Dunkin' Donuts?

Dunkin Donuts' marketing approach is to make people aware of their brand in whatever way possible. Dunkin's whole marketing approach is geared around capturing the attention of customers.
 

What exactly is a growth strategy?

Planned. Strategic growth entails creating efforts that will aid your company's long-term growth. Coming up with a new product or devising a market plan to attract a new audience are two examples of strategic expansion.
 

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