Company Name: Aptean
Company Website: Aptean
Post: Customer support analyst
Degree Needed: B.E/B.Tech/M.E/M.Tech/M.SC/MCA
Passout Year: 2020/2021/2022
Job Location: Banglore/Madurai
Experience Level: 0-2 years
Qualifications & Requirements:
Excellent problem-solving skills, both analytical and inquisitive
Quick to pick up on a product's features and functions; having an ERP background is a plus.
Excellent business sense. Customers should be able to understand technological procedures clearly.
Excellent interpersonal and communication skills.
Source: safalta.comShould be able to independently manage client and R&D relationships
Writing TSQL queries, debugging SQL stored procedures, reading and comprehending SQL profiler, familiarity with Visual Studio, and a thorough grasp of the Windows operating system and IIS are all required technical abilities (Internet Information Server).
Good logical abilities are a plus, and basic programming expertise is a plus. Must be able to communicate well both verbally and in writing, including active listening, asking relevant questions, clarifying concerns, and expressing oneself clearly.
Demonstrated ability to work on numerous topics simultaneously in a fast-paced workplace.
Work should be prioritised in accordance with business procedures.
Meets customer satisfaction and other support KPIs goals, and promotes the Knowledge Centered Support (KCS) methodology.
Using an incident tracking system, document customer problem information, recommendations, and resolution in a clear and straightforward way.
Microsoft Office Suite Proficiency (Excel, Outlook, Word).
Having a basic understanding of cloud technologies is a plus.
- High adaptability is required, as well as the capacity to operate under pressure and stay flexible in the face of shifting schedules and expectations.
Responsibilities & Primary Responsibilities
• The Customer Success Analyst is responsible for responding to and resolving customer issues for Aptean products via phone, email, and remote access.
• The assistance focuses on in-depth examination of Aptean products and related issues. integration into large-scale mixed ecosystems. Isolate and resolve client concerns, or qualify them for additional help from R&D or other departments.
• In charge of tracking, diagnosing, replicating, debugging, and resolving problems.
• Ensure that all internal and external customer contacts are handled professionally and with the greatest quality of service, as well as that commitments are followed up on and kept consistently.
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