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Positions: Product support intern
Degree Needed: B.E/B.Tech/B.Sc
Passout Year: 2021/2022
Job Location: Mumbai
Experience Level: 0-2 years
- B.Tech/ BE/Bsc (IT) - 2022-21 graduate
- You are a technology aficionado who can't imagine life without a smartphone!
- You are well-versed in and enthusiastic about the internet and mobile communications.
- Someone with a natural curiosity, someone who is research-oriented, and good internet research skills.
- It's beneficial to have front-end and back-end coding skills in order to customise our help centre and comprehend ApIs and web hooks.
- You have outstanding writing skills and can explain ideas in a clear and precise manner.
- You have a way with people and are very effective at explaining things.
- You believe that a team's victory is more valuable than an individual's valour.
- With a strong level of drive, initiative, and self-motivation, the ability to execute enormous volumes of work swiftly and autonomously is required.
Job description :
- Communicate with consumers in a polite and professional manner, and assist them in resolving any issues they may have with the product.
- Provide omnichannel customer service via chat, email, phone, and social media.
- Contribute to the feature documentation and assist in the resolution of any bugs that arise in the product.
- Contribute to the development team by suggesting new features and updates to help improve the customer experience.
- Providing prompt resolution of customer issues while maintaining high levels of customer satisfaction.
- Participate in the product development process to ensure that consumer features are prioritised and realised.