Digital Process Automation : Definition, Benefits and Example

Safalta Expert Published by: Nitin Thakur Updated Fri, 09 Feb 2024 01:57 PM IST


The market for digital process automation will be valued at USD 13.80 billion in 2024 and rise at a compound annual growth rate (CAGR) of 11.60% to reach USD 23.89 billion by 2029.

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These days, businesses across all industries are constantly searching for adaptable solutions that can simplify their processes and increase operational efficiency—all vital objectives in our fast-paced digital environment. Businesses that automate and optimize manual and habitual procedures can decrease errors, remove barriers, and boost process efficiency. Organizations can reduce costs, increase output, and shorten reaction times by standardizing and automating tasks. Digital process automation is used to make this happen. According to projections, the market for digital process automation will be valued at USD 13.80 billion in 2024 and rise at a compound annual growth rate (CAGR) of 11.60% to reach USD 23.89 billion by 2029.
Exhibition companies worldwide suspended certain live events in 2020 and 2021 due to the coronavirus (COVID-19) pandemic, seeking to investigate digital formats instead. In June 2021, research showed that 80 percent of international exhibition venues integrated digital services or goods to enhance their current exhibits. 45% of service provider companies mentioned concerns about digitizing organizational processes and procedures in the meantime.

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Table of contents

  • What is digital process automation

  • What is low-code development

  • Benefits of digital process automation

  • Examples of digital process automation

  • Upcoming Developments in Digital Process Automation

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What is digital process automation?

Digital process automation, or DPM, is the process of using digital technology and tools like low-code development tools to bring routine automatic processes into an organization or business.

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This reduces human involvement and improves the organization's overall growth. DPA is often referred to as the development of business process management (BPM). DPA should therefore be easy to use for companies that have BPM experience.
To speed up their attempts at digital transformation, businesses were shifting away from standard business process management software (BPMS). Forrester Research introduced the word "DPA" in 2017 to describe this trend.
Some people felt that traditional business process management systems (BPMS) and business process automation (BPA) tools were excessively difficult and challenging, needed expert developers, and could have been better for connecting different applications.

Three major features set digital process automation apart from BPM:
  1. In comparison to BPM, low-code development is more common.
  2. DPA encourages user experiences that are beneficial to consumers.
  3. A key component of DPA is innovation based on artificial intelligence.

This is where low-code development comes into play, transforming the process of developing applications and updating them to fit the needs of modern, fast business. Simplicity is important, but so are empowerment, speed, and looking forward to the future.

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What is low-code development?

A visual method of software development known as "low-code" reduces the need for laborious, traditional hand-coding to enable developers to design apps. Both inexperienced programmers and experts may now create apps with ease because of their intuitive drag-and-drop programming interface. The outcome? More rapid, inclusive, and simplified business software development and creation.
The term "zero-code," which means app development that uses visual development but does not require programming skills, could come up while talking about low-code. Let's see how they differentiate themselves from one another.

Differentiation between low-code and zero-code

Systems for low-code development accelerate the process of developing apps without completely dispensing with the need for code. Developers can include or insert older code into zero-code development platforms to improve or increase functionality, even though zero-code development is primarily designed for beginners. Every step of the process of creating an app is done visually, from creating user experiences to automating processes.
New developers and commercial consumers find zero-code development suitable for a quick and easy app creation process, and low-code development is suitable for organizations that need to offer business or commercial apps quickly but still demand flexibility in customization.

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The benefits of Low-code development

Tempo: Quick application development with already configured components and easy-to-use interfaces.
The economical nature: Using the potential of your current staff and minimizing development results in financial savings.
Adaptability: They allow experienced developers to add special features to the code while still being user-friendly.
Encouraging: expanding the creation of apps.

Architecture with low code 

The development atmosphere for low-code systems is an important component. Development, evaluation, and deployment are all involved. By creating a platform with multiple layers for software creation, delivery, and improvement, we promote teamwork and provide knowledge about business and apps.

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Platforms for low-code development enable digital transformation.

The whole world is changing course. Low-code platforms open doors to a future that is welcoming, creative, and fast. Now that you know the small differences between low-code and zero-code, you are ready to decide which option suits the background of your business. The future of app development, which requires simplicity and openness, appears stronger for both business devotees and professional programmers.

Benefits Of Digital Process Automation


A company can greatly benefit from the strategic knowledge that employees, including user experts, offer. But part of their job duties also involves a lot of difficult manual work. Manual tasks like spreadsheet balancing and data copying between sites may occupy as much as 25% of their time. By limiting the need for employees, reducing mistakes that could result in costly repairs, and maximizing the use of resources, DPA can result in significant cost savings. In addition, the improved methods allow organizations to perform greater things in fewer hours, therefore making it an affordable solution.


The key benefits of DPA are higher efficiency and productivity. This usually happens by completely simplifying current processes to adopt DPA successfully. It also frees staff members from boring, repetitive work, giving them more time to focus on important and beneficial tasks.


Reduced Errors

Managing regular tasks minimizes the possibility of human error and guarantees accurate and uniform results. This is especially important for industries where rules are strict. By establishing regulations and minimizing the possibility of errors that could result in legal or governmental problems, DPA helps organizations maintain compliance.


Improved Client Experience

Digital process automation has positive effects on the client experience in addition to improving the internal processes of an organization. Businesses can provide faster transactions, customized interactions, and faster response times by creating automated processes that connect with clients. Increased satisfaction and customer loyalty are the results of this.

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Greater cooperation and interaction within the company

Another important advantage of DPA is that it promotes greater cooperation and communication within the company. Businesses may boost communication within departments and teams by automating business operations. This improves coordination and teamwork, resulting in increased productivity and effectiveness.


Quicker Decision-Making

Automated processes make it possible for faster data processing and knowledge access, speeding up decision-making. Businesses are more capable of reacting quickly to changes in the market, consumer needs, and fresh opportunities because of the current data that DPA tools offer.


Analytical and content visibility.

DPA technologies collect and process data from automated operations and create useful reports. Businesses are better able to find areas for improvement, make intelligent choices, and further improve operations due to this data visibility.

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Examples Of Digital Process Automation


The Accounting Department

Digital process automation has transformed the finance and accounting sections, making repeated activities easier and reducing the likelihood of errors. DPA is used, for example, in automated billing, cost permissions, and balancing. Organizations can increase quality, accelerate financial reporting, and maintain safety by automating these routine processes.

Customer Relationship

Customer relationship management (CRM): Digital process automation is important for improving communication with customers as well as handling relationships. Automated workflows improve CRM methods for evaluating leads, making customer introductions, and supporting problem management. This guarantees client questions are answered quickly, which improves customer satisfaction.


Management of Supply Chain

DPA simplifies several activities in the complex area of supply chain management, including the fulfillment of orders, control of inventory, and logistics planning. Supply chain processes that have been computerized offer shorter lead times, fewer mistakes, and allow for real-time monitoring, all of which make the supply chain quicker and more successful.



The fundamental component of modern production processes is automation. DPA is used to manage stocks, keep an eye on manufacturing operations, and provide quality control. This helps to maintain consistency and reduce defects while improving manufacturing cycles.

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Healthcare Services


Digital process automation includes automating billing, organizing, and administrative tasks, which has transformed the healthcare industry. DPA also helps with the management of patient records, guaranteeing the safe and effective handling of private data while improving the supply of healthcare services in particular.


Human Resource

Multiple processes play a role in managing employee duration, including recruiting, settling in, and career assessment. By automating resume testing, interview organizing, and new worker orientation tasks, DPA simplifies important human resources processes. This improves every aspect of the job environment for employees while also reducing the cost of administration.


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Information Technology Operations

Within the IT industry, DPA is used to automate response to incidents, manage patches, and install software. Automation guarantees that IT problems are resolved more quickly, cuts down on interruptions, and improves the system's reliability overall.

Legal Methods

Several forms of paperwork, permissions, and compliance checks are often aspects of legal operations. Digital process automation improves agreement management, document testing, and compliance monitoring. Since automation takes care of common duties, attorneys can focus on high-value work.


Upcoming Developments in Digital Process Automation

Superior Unification of Artificial Intelligence

DPA systems will be able to make better decisions when more advanced artificial intelligence (AI), such as machine learning and mental computing, are included in them.

Smarter Technology

More intelligent automation—where bots can manage difficult jobs, gain knowledge from mistakes, and adjust to changing conditions—will result from the merging of artificial intelligence and robotic process automation (RPA)


DPA Solutions in the Cloud

Cloud-based DPA solutions are becoming more and more popular because they give businesses international accessibility, expansion, and flexibility.

To sum up, digital process automation is an innovative force that is changing how organizations operate in the digital era. Through process automation, minimizing human involvement, and making use of cutting-edge technologies, organizations can achieve previously unreachable levels of effectiveness and flexibility. Automation will become vital to success in the future as businesses continue to adopt DPA, opening up unlimited possibilities for creativity and growth across a range of industries.


Are there security concerns associated with DPA

Security is a consideration in DPA implementations

What industries can benefit the most from DPA

Virtually any industry can benefit from DPA

Is DPA a one-time effort, or does it require ongoing maintenance

DPA is not a one-time effort; it requires ongoing maintenance and updates

Is it possible to combine DPA with current systems

 Yes, DPA solutions should be chosen based on their integration capabilities

Is it possible to customize a DPA to meet certain company needs

Yes, DPA solutions often provide customization options

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