Conversational AI Platforms Comparison with Tools

Safalta Expert Published by: Aditi Goyal Updated Fri, 15 Sep 2023 07:16 AM IST

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Platforms that use conversational AI are growing in popularity as companies look for ways to enhance customer engagement and service. With the help of these platforms, companies can build chatbots and virtual assistants that can have natural language conversations with customers. Customers may also experience a more convenient and tailored service as a result, freeing up human agents to concentrate on more difficult tasks.

In the coming years, the market for conversational AI platforms is anticipated to expand rapidly because conversational AI is a rapidly expanding field. The global conversational AI market is anticipated to reach $32.6 billion by 2025, according to a recent study by Grand View Research. The popularity of chatbots and virtual assistants, the rising need for automated customer service, and the need for companies to increase customer engagement are some of the factors that are fueling this growth.


The following are some advantages that conversational AI can provide:
A better experience for the customer

Virtual agents and chatbots powered by AI can respond to inquiries quickly and offer assistance. They may also provide human-like interactions, which could increase client retention.

24/7 accessibility
When no human agents are present, conversational AI can assist customers. In addition to raising customer retention rates and average lifetime value, this can raise satisfaction ratings.

Insights in real-time
The data generated by conversational AI on customer interactions can be very useful. You can use this information to improve processes, develop better products, and make data-driven decisions.

Improved accuracy
Accuracy can be improved with conversational AI.

Enhanced productivity
The productivity of conversational AI can be increased. Various industries, including the financial and healthcare sectors, can benefit from increased productivity and efficiency.
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Each conversational AI platform has advantages and disadvantages of its own, and there are many of them available. They are as follows:

IBM Watson Assistant: One of the most comprehensive conversational AI platforms available is IBM Watson Assistant. Natural language comprehension, speech recognition, and machine learning are just a few of the many features it provides. A great option for businesses of all sizes, Watson Assistant is also highly scalable.

Amazon Lex: Another well-known conversational AI platform is Amazon Lex. Natural language comprehension, speech recognition, and text-to-speech are just a few of the features that it offers, along with being simple to use. When looking for a conversational AI platform that is reasonably priced, businesses should consider Amazon Lex.

Microsoft Bot Framework: This robust conversational AI platform from Microsoft offers a variety of features, such as machine learning, speech recognition, and natural language understanding. For companies seeking a versatile and adaptable conversational AI platform, The Bot Framework is a good option. Facebook has created the NLU platform, which enables programmers to create chatbots that can comprehend natural language questions and provide tailored responses. There are many programming languages supported, and it is free to use.
Your unique needs and requirements should be taken into account when selecting a conversational AI platform. Considerations that you ought to make include the following:

The size of your company: If you run a small company, you might want to pick a conversational AI platform that is both user-friendly and reasonably priced. You might need a platform that is more potent and scalable if your company is big.

Not all conversational AI platforms offer the same features, so you should know what you need. In order to achieve your business objectives, make sure the platform you choose has the features you require.

Your financial plan: Platforms with conversational AI can be purchased for nothing or for hundreds of dollars per month. Pick a platform based on your financial constraints.

You can begin evaluating various conversational AI platforms after taking into account your needs and requirements. Online comparison tables and reviews are just a couple of the tools at your disposal to assist you with this.

Conversational AI platforms are being used by businesses in many different contexts. Chatbots, for instance, are widely used by companies to offer customer service. Customers' queries can be addressed, problems can be fixed, and product information can be given by chatbots. Chatbots can also be used to gather data and customer feedback that will help to improve goods and services.

Using conversational AI for virtual assistance is another way that businesses use it. Customers can get assistance from virtual assistants with tasks like making reservations, scheduling appointments, and gathering information. Reminders and notifications are another feature that virtual assistants can offer, which can assist clients in staying organised and on schedule.

An effective tool for enhancing customer service, raising engagement levels, and enhancing business outcomes is conversational AI. Businesses will have an increasing number of conversational AI platform options as the market for such platforms expands. In order to meet their unique needs, businesses will be able to find the best platform this way.
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You can increase engagement, enhance customer service, and increase revenue by taking the time to select the ideal conversational AI platform.

What are the key factors to consider when choosing a Conversational AI platform?

When selecting a Conversational AI platform, consider your business needs, budget, integration capabilities, and the specific features required for your industry.

Can Conversational AI platforms replace human customer support agents entirely?

While Conversational AI platforms can handle many tasks, human agents are still essential for complex and empathetic interactions.

Is data security a concern with Conversational AI platforms?

Yes, data security is crucial. Ensure the platform you choose complies with industry standards and regulations.

How can I measure the effectiveness of a Conversational AI platform?

You can measure effectiveness through metrics like response time, user satisfaction, and the platform's ability to handle queries accurately.

Are there any free Conversational AI platforms available?

Some platforms offer free plans with limited features. However, for robust capabilities, be prepared to invest in a paid plan.

Can I customize Conversational AI platforms to match my brand's tone and style?

Yes, most platforms allow customization of responses to align with your brand's identity.

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