Best 12 Strategies for AI in Banking

Priya Bawa

She has started her career as a Content Writer and writes on blogs related to career.

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Artificial intelligence (AI) and machine learning are gaining traction in the banking and financial sectors, with banks increasingly seeing the importance of automation for critical tasks. According to research, over 85 percent of top-level business decision-makers feel that AI in banking would improve their organizational operations. AI-assisted banking applications, AI-powered document scanning services, and other innovative technologies have made the industry more technologically savvy and customer-centric. Data discovery, chatbots, loans and credits, predictive analytics, customer experience, maintaining and evaluating financial records, identifying fraudulent transactions, and risk management are examples of innovative AI use cases. AI-powered banking technology decreases expenses by enhancing productivity and aiding decision-making using machine-learning algorithms.

Source: Safalta

Intelligent algorithms can also detect fake information in a couple of seconds. Overall, the banking and financial sector is rapidly using AI to increase efficiency, service, and productivity while also lowering costs. Boost your Skills by learning: Digital Marketing
Table of Contents:
Top AI Applications in Banking

Top AI Applications in Banking
AI and machine learning are now commonplace in banks along with other financial organisations. Banks are using AI technology in their day-to-day operational operations by incorporating changes in values, employment, and information trends, therefore improving client convenience. The following are the key areas in banking where AI solutions are making a distinction:
  • Loan and Credit Decisions: Banks are using AI-based technology to make more educated, secure, and lucrative loan and credit decisions. Many banks still utilise credit histories, credit ratings, and client references to establish the creditworthiness of a person or business requesting a loan. Existing credit reporting systems are frequently unreliable, lack real-world transaction history, and display incorrectly categorised creditors. A loan and credit system based on AI can follow and identify the behaviour and purchase habits of consumers with little credit history, determining their creditworthiness and loan payback potential. The technology will also notify banks of particular behaviours that may occur.
  • Automation of Business Processes: By automating time-consuming, repetitive processes, robotic process automation (RPA) algorithms improve operational efficiency and accuracy while lowering expenses. This also allows users to concentrate on more complex operations that require human intervention. Currently, financial organisations are effectively leveraging RPA to enhance transaction speed and efficiency. For example, JPMorgan Chase's CoiN technology examines papers and extracts information from them.
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  • Analytics Predictive: General-purpose semantic and natural language applications, as well as generally applicable predictive analytics, are two of the most prevalent use cases of AI in the banking business. AI can find patterns and connections in data that traditional technologies could not detect earlier. These patterns may imply unrealized sales prospects, cross-sell opportunities, or even operational data indicators, resulting in a direct financial effect. JPMorgan Chase's CoiN technology, for example, examines papers and extracts data from them considerably quicker than people can. Learn how RPA is altering the insurance industry by visiting the linked blog.
  • Emotional Interaction: AI-powered robots employ technology that recognises consumers' emotions based on the wording they use to submit needs. Based on this, the gadgets reply by matching the tone and fabrication of the customer's words. This is aided by natural language processing. Learn more about natural language processing applications. Chatbots are instances of artificial intelligence in banking that are replacing front-desk scenes at banks. These AI-powered gadgets give clients next-generation digitised and personalised interactive experiences.
  • Risk Management - AI-powered technologies help banks manage risk by analysing their plans, evaluating historical strategy failures, and reducing human mistakes. The technology is permeating the core of banking security operations, encrypting each step with codes that verify transactions and providing corporations with insight into anti-fraud and anti-money-laundering efforts. Know Your Customers (KYC) checks, for example, assist in strengthening security measures. AI-driven analytics may give a clear view of future hazards, allowing institutions to stay prepared and make fast choices. AI also aids in the identification of hazardous applications by calculating the likelihood of a client failing to repay a loan. For this aim, past behavioural patterns and smartphone data are analysed.
  • Increasing Security: The unusual data pattern recognition property of AI-powered computers assists banks in tightening security and recommending adjustments by spotting flaws in existing systems. Artificial intelligence can track deceptive emails and log reports, as well as trends in process flow breaches, to give greater security in existing ways.
  • Cybersecurity and Fraud Detection:  According to studies, the financial sector was the most targeted industry in 2019, accounting for 29 per cent of all cyber-attacks. Every day, a vast volume of digital financial activities take place, such as making deposits and withdrawals of cash, paying bills, and executing transactions using accounts on the Internet or mobile applications. Improving the identification of fraud and cyber security is crucial to safeguarding clients against possible cyber threats. This is where the importance of AI in banking comes into play. AI technology may assist banks in improving the security of online transactions, tracking system flaws, and minimising risk by identifying fraudulent activity and warning clients and financial institutions. Danske Bank, Denmark's largest bank, for example, replaced its old rules-based fraud detection system with a fraud detection algorithm. This deep learning solution improved the bank's fraud detection capabilities by 50% while reducing false positives by 60%. In addition, the system automated many critical choices while directing other instances to human analysts for additional review.
  • Front-of-the-house Expansion: Artificial intelligence is paving its road by giving personalised financial guidance to clients and increasing security against fraudulent activities, bolstering not only the front-office operation (customer contacts), but also the middle-office (security) and back-office operations.
  • Tracking Market Trends: Artificial intelligence technology in banks assists in the processing of enormous amounts of data and the prediction of current market trends, currencies, and stocks. Advanced machine learning algorithms aid in the evaluation of market sentiment and the recommendation of effective investment ideas. AI may also advise on the optimum time to buy in equities and warn of potential market risks. Because of its tremendous data processing capability, this developing technology can assist banks and their clients in making trading more comfortable.
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  • Regulation Compliance: Banking represents one of those most heavily regulated sectors in the world. Governments utilise their regulatory authorities to guarantee that banking clients do not use banks to commit financial crimes and that banks have appropriate risk profiles in order to avoid widespread defaults. Banks often retain an internal compliance staff to deal with these issues, but manual approaches take far longer and need significant investments. Compliance requirements are also susceptible to regular modification, and banks must continually update their procedures and workflows to ensure compliance. Deep learning and natural language processing (NLP) are used in banking AI and ML to read new compliance standards for financial organisations and improve their decision-making process. Although AI cannot replace compliance experts in the banking industry, it may make their processes faster and more efficient.
  • Using a Knowledge Database: AI-powered systems in the financial sector are a tremendous data trove. This database allows for more thorough decision-making based on improved strategic and business plan models. The AI-powered repository is equal to a human cognitive thinking specialist. Face detection and real-time cameras in ATMs and other such interventions are assisting banks in tightening security measures while also offering a clear and sharp view of user behaviour patterns and tactics in use.
  • Monitoring Market Trends: AI-ML in financial services enables institutions to analyse vast amounts of data and forecast current market trends. Advanced machine learning algorithms aid in the evaluation of market sentiment and the recommendation of investment ideas. AI solutions for banking also recommend the optimum time to buy in equities and warn of potential risks. This developing technology, with its enormous data processing capability, also speeds up decision-making and makes trading more easy for banks and their clients.

AI and machine learning are gaining popularity in the banking and finance industries, with institutions increasingly seeing the value of automation for crucial activities. According to a study, more than 85 percent of top-level company decision-makers believe that artificial intelligence (AI) in banking will improve organizational processes. AI-assisted banking applications, AI-powered document scanning services, and other cutting-edge technologies have transformed the sector into one that is more technologically aware and customer-centric. Innovative AI application cases include data discovery, chatbots, loans and credits, predictive analytics, customer experience, keeping and reviewing financial records, identifying fraudulent transactions, and risk management. AI-powered banking technology reduces costs by increasing productivity and assisting decision-making through the use of machine-learning algorithms. In addition, intelligent algorithms can detect bogus information in a matter of seconds. Overall, the banking and finance sector is quickly implementing artificial intelligence to improve efficiency, service, and production while cutting costs. 

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What is the bank's AI strategy?

Artificial intelligence in corporate banking automates tasks, improves customer service through chatbots, identifies fraud, optimises investment, and forecasts market trends. This boosts productivity, reduces expenses, and delivers more personalised services.

How can artificial intelligence help the banking industry?

AI may help clients with onboarding by verifying their identification, creating accounts, and advising them on available things. Second, artificial intelligence (AI) can automate many fundamental operations, such as account balance inquiries and password resets, freeing up customer service employees to handle more complex issues.


Which AI is the most suitable for banks?

Top 10 Artificial Intelligence Companies Serving the Banking and Finance Industry
  • Kreditech.
  • Lingxi.
  • Numerai.
  • A large radius.
  • Fount.
  • Walnut Algorithms.
  • Skyline AI.

Which Indian banks are utilising artificial intelligence?

Private financial institutions such as ICICI Bank, HDFC Bank, Axis Bank, Kotak Mahindra Bank, and others are driving digitalisation and AI use in Indian banking systems.

How is SBI using AI?

State Bank of India (SBI) intends to improve its decision-making and operations via the use of artificial intelligence (AI), machine learning (ML), and business analytics. The bank will build a NextGen Data Warehouse and Data Lake, as well as explore new co-lending relationships with fintechs and NBFCs.

In India, how many banks utilise AI?

According to a 2020 research conducted by the National Business Research Institute and Narrative Science, 32% of banks are presently utilising AI technologies such as predictive analytics, voice recognition, and others to get a competitive advantage in the market.

How do central banks employ artificial intelligence?

AI technology also enables authorities undertaking horizontal analysis to verify for compliance and consistency of regulatory standards, advice, and methodology in a more effective manner. When establishing supervisory priorities, Athena enables authorities to analyse market trends and emerging threats.

Which AI is employed by HDFC Bank?

Important Initiatives. EVA - Electronic Virtual Assistant Banking chatbot deployed online with the primary goal of leveraging Artificial Intelligence to better and quicker service clients. EVA is managed by Senseforth AI Research, which developed the technology.

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