Due to the pandemic, several levels of government have increased their internet presence nowadays and were forced to adapt their internal procedures for later automation to stay ahead of the curve due to the influence of external, essential conditions. Today, we can easily witness the emergence of e-government in numerous nations and the offering of electronic services which is also known as e-services to enterprises which is now the standard. The level to which local governments provide such support and information to businesses continues to vary widely.
In this blog, let's have a look at how the e-government at its best involves and what a successful Government-to-Business (G2B) model, intended to support and grow enterprises from the government's perspective, implies.
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Table of Content:
What is e-government?
Models or Forms of E-Government
What is G2B?
A distinction between G2B and B2G
What is e-government?
Electronic governance, popularly known as e-governance involves the use of information and communication technology (ICT) to deliver government services, exchange information, undertake communication transactions, incorporate a variety of stand-alone systems between the government and its citizens, businesses, other governments, and employees, as well as back-office operations and interactions across the board. Government services are also made accessible to individuals in a simple, effective, and transparent way through e-governance.
Government, citizens, and businesses/interest groups are considered the three main target groups in governance concepts.
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Source: Safalta.com"The application of technologies that both help to rule and have to be controlled" is how e-governance is viewed. The main objective of e-governance includes reaching the recipient and making sure that their service demands are addressed. The government should be aware of the significance of fulfilling this objective to optimize its effectiveness.
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Models or Forms of E-Government
Government to Citizens/Consumers (G2C), Government to Employees (G2E), Government to Business (G2B), and Government to Government are the three e-governance paradigms:
G2C known as Government to Citizens and Customers aims to improve the interaction between the government and its constituents by using technology to provide a range of ICT services to citizens efficiently and cost-effectively. E-governance from the government to the public can be done in a variety of ways such as t Two-way communication could be utilized which enables citizens to send instant messages to public officials as well as instant votes and electronic votes from a distance. Online or over-the-phone the phone transactions can be made for things like paying for city utilities and there is increased convenience of not needing to meet in person to perform routine tasks like name or address changes, service or grant applications, or service transfers.
Government to Employees (G2E) refers to online contact between government entities and their employees through instant communication platforms and is considered one of the four main e-Government delivery models in which employees are assisted in maintaining communication with the government and their own companies by the connections between internet tools, sources, and articles. Employees can go paperless due to e-governance which makes communication with coworkers around the globe employees employ sending critical papers electronically rather than by printing or faxing them. It also includes software for keeping staff records and personal data. It is considered a very successful technique to give employees access to e-learning, bring them together, and encourage knowledge sharing among them. Together with rights, it also allows employees the opportunity to receive information about pay and benefit plans, training possibilities, and educational options.
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G2G (Government to Government) is the electronic interchange of data and/or information systems between government departments, agencies, or organizations and through enhancing communication, data access, and data exchange, primary G's goal is to support e-government projects. Local and federal governments are supporting G2G programs for several reasons. Legislation enacted by the federal government, such as the Open Government Directive, is one of them. Budget and funding are the issues that motivate G2G efforts. Governments may lower IT expenses by sharing information and systems, making government offices more productive, and enabling consumers to access information online. Depending on the project, they might also be eligible for funding. The Northeast Gang Information System is an instance of a G2G initiative that was successful (NEGIS). To share information regarding street gangs, particularly gang-related activities, and gang intelligence, the northeastern states have adopted NEGIS where the system links all participating states' state police departments, and each department sends the information it has gathered to the law enforcement and public service organizations in its respective state.
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What is G2B?
Government-to-business (G2B) relationships include multiple levels of government supply services or information to a corporate organization using government portals or other IT tools. Such support from government entities aims to encourage efficient and quick corporate operations, while also maintaining a fair and transparent business climate.
The variety of services included in the G2B services are:
- online advice and information services
- government procurement
- digital marketplaces for buying
- modifications to regulations, licenses, and permits for businesses
- electronic sales
- Payment of taxes, social insurance, and reporting
- digital forms
- features for submitting applications online
- Resolution of online business disputes
- Online business registration
- e-government data centres, SaaS, PaaS, or IaaS.
A distinction between G2B and B2G:
In contrast to the G2B paradigm, business connections with governments (B2G) are driven by private initiative. B2G sales and marketing are frequently referred to as public sector marketing, and according to the official definition, B2G is "the sale and marketing of goods and services to federal, state, or municipal agencies."
Most agreements between government organizations and businesses result due to the call for proposals (RFP) and the companies tend to Comn respond to RFPs to submit bids for contracts. Online real-time bidding can be done in a very competitive manner. In recent years, the G2B model of government and business contact has grown quickly, assuring widespread use of digital technologies throughout economies and offering benefits to all parties.